TERMINI E CONDIZIONI
1.Experience organization The olfactory workshop experience, as described on https://experience.themerchantofvenice.com/, is organized, offered, and promoted by The Merchant of Venice S.r.l. (hereinafter also referred to as “TMOV”) at Libreria Studium, located at San Marco 337, Venice. The purchase of the experience is reserved exclusively for customers aged 18 or older.
2. Experience content The experience includes the services and activities described on the website and in the printed informational brochure prepared by TMOV. Anything not expressly mentioned is not included and cannot be requested or claimed by customers under any circumstances.
3. Acceptance of terms By booking and purchasing the experience, customers declare that they have read, understood, and fully accepted these Terms and Conditions, waiving any claim against TMOV, except as expressly provided in Section 4. Customers acknowledge and accept that no refund or compensation shall be due, except in the cases specified in the following section.
4. Refunds and rescheduling In the event of unforeseen circumstances solely attributable to TMOV – such as, by way of example, the extraordinary closure of Libreria Studium or the unavailability of the Brand Ambassador – the experience may be:
• rescheduled to an alternative date, agreed upon with the Brand Ambassador, to take place within 3 months of the original date; or
• fully refunded, upon the customer’s request.
Refund requests must be sent by e-mail to the Brand Ambassador within 3 business days from the original date of the experience. After this period, no refund or rescheduling will be possible. In all other cases, including personal unforeseen events or force majeure on the customer’s part, no refund or rescheduling is provided.
5. Cancellation by the customer If the customer wishes to cancel the experience, notice must be given at least 24 hours before the scheduled appointment. In such cases, TMOV may offer a rescheduling of the experience, subject to the Brand Ambassador’s availability. No refund will be granted, even in the case of timely notice. After the above deadline, the customer will lose any right to participate in the experience or to request any form of financial compensation.
6. Booking terms Bookings are not confirmed until payment has been received. If the booking and payment are not completed within this timeframe, customers irrevocably waive any claim against TMOV.
7. Compliance with date and time Customers agree to strictly adhere to the date and time chosen and agreed upon with the Brand Ambassador. In the event of an error in the selection or a failure to attend the experience, for any reason whatsoever, no refund or compensation shall be due under any circumstance.
8. Payment Payment for the experience must be made no later than the day of the experience. Failure to make payment will result in the customer’s exclusion from participation, without any right to a refund or rescheduling.
9. Prices and payment methods Prices and any related costs for participation in the experience are indicated on the website. Customers who book agree to follow the instructions provided on the website and in subsequent e-mails to complete payment within the specified timeframes and methods.
10. Access voucher Upon receipt of payment, TMOV will issue a nominal voucher granting access to the experience.
11. Voucher presentation requirement To take part in the experience, customers must present – in either paper or digital format – the issued voucher. Failure to present the voucher may result in exclusion from the experience, without any entitlement to a refund or compensation.
12. Recording and use of images TMOV allows customers to take photos, videos, or other recordings of the experience exclusively for personal and non-commercial use. The dissemination, publication, or sharing of such content for commercial, promotional, or third-party purposes is strictly prohibited.